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Online access for Patients

You may need to read the General Data Protection Regulation (GDPR) tab which also covers access to medical records and includes details about the GDPR changes

As a practice we are keen to ensure we provide our patients with access to our services in a way that suits them. In doing this we are also committed to ensure that we continue to comply with the law associated with Access to Health Records Act 1990 and Data Protection Act (DPA) 1998 and the recent GDPR rules which came into force on 25 May 2018

In recent years technology has developed at such apace that we are no longer dependant on traditional methods for providing access to the surgery i.e. Booking appointments by telephone or visiting the surgery and making requests for repeat prescriptions on paper.

We are therefore implementing a new system, alongside our current telephone/paper based systems which will enable patients’ to book appointments and make requests for repeat prescriptions via the internet, via the Internet on a smart phone or via the dedicated SystmOnline iOS App available from the Apple App Store.

When registered you will be able to:

  •  Find available doctor appointment slots
  •  Book new appointments. Appointments may be booked up to a maximum of 21 days ahead.
  •  View appointments you have already booked
  •  Cancel appointments
  •  Make request for your repeat prescriptions
  •  Check how many issues of a prescription you have left and when you last requested an item
  •  Check the dosage instructions of any prescription item
  •  Access information about the prescription item from your online access account

To ensure we do this and protect their rights to confidentiality and comply with Access to Health Records Act 1990 and Data Protection Act (DPA) 1998 we have developed this policy to ensure we comply.

We will provide online access to our booking and repeat prescription requesting systems for:

  • any patient over the age of 16 to access their own online access account;
  • formal carers with access to patients’ online access account who they are recognised as formal carer of;
  • a power of attorney with access to patients who have a legally recognised as power of attorney for.

We also ask that patients use the system responsibly so have some basic terms and conditions which we ask the applicant to sign up to.

Once we have received the correct documentation (see below) we will take copies of the identity documents you provide.   Once we have processed your application we will provide you with a document containing the pin number and log-on details which will allow you to access the online access account you have requested.

When you have received your pin number and log-on details you can visit on any PC, Laptop or Tablet device.   You can also access your Online Access account via the Apple AppStore (Search for SystmOneline).

For help about using the Online access system visit

If you have any other questions, please contact the surgery.

Patients making an application

With effect from January 2017 all new patients will be required to provide the usual documentation ie:

  • Completed application form
  • Two forms of photographic personal identification and one document confirming their address


  • One form of photographic personal identification and two documents confirming their address


  • One form of photographic personal identification and two documents confirming their address for the applicant and One form of other personal identification for the child

Carers/Power of Attorney making an application

If a carer or power of attorney makes an application to access a patients ‘Online access account’ we require the following documentation:  

  • Completed  application form
  • Two forms of photographic personal identification and one document confirming their address for the applicant and the patient


  • One form of photographic personal identification and two documents confirming their address for the applicant and patient 

Accepted photographic identification include:

  • Current UK (Channel Islands, Isle of Man or Irish) passport or EU/other nationalities passport
  • Passports of non-EU nationals , containing UK stamps, a visa or a UK residence permit showing the immigration status of the holder in the UK*
  • A current UK (or EU/other nationalities) photo-card driving licence (providing that the person checking is confident that non-UK photo-card driving licences are bona fide)
  • A national ID card and/or other valid documentation relating to immigration status and permission to work.*

Any document that is not listed above (i.e. an organisational ID card) is not acceptable.

Acceptable confirmation of address documents include:

  • A recent utility bill (gas, electricity or phone)or a certificate from a supplier of utilities confirming the arrangement to pay for the services on pre-payment terms (note: mobile telephone bills should not be accepted as they can be sent to different addresses). Utility bills in joint names are permissible*
  • Local authority tax bill - valid for the current year*
  • Current UK photo-card or old-style driving licence (if not already presented as a personal ID document)
  • Bank, building society or credit union statement or pass book - containing current address
  • Most recent mortgage statement - from a recognised lender*
  • Current local council rent card or tenancy agreement *
  • Current benefit book or card or original notification letter from Department of Work and Pensions (DWP) - confirming the rights to benefit
  • Confirmation from an electoral register search -that a person of that name lives at the claimed address*
  • Court order *

* The date on these documents should be within the last three months (unless there is a good reason for it not to be, e.g. clear evidence that the patient was not living in the UK for three months or more) and they must contain the name and address of the applicant.

Acceptable forms of identification documents for children where appropriate :

  • Birth certificate *
  • Medical Card *
  • Adoption certificate *
  • Court order proving parental responsibility *

* Original copies only (Photocopies will not be accepted)

We have also made it easier for existing Patients to register for online services by offering online registration for those not already signed up.  When you come into the Surgery you can collect the information that you need to activate online access.  Please ask at reception. 

For those already signed up and requesting access via SystmOne we are administering automated requests and advising patients when they are activated.   

If you would like to download a copy of the application form, click here.  Alternatively if you are interested in registering for online access which allows you to request repeat medication and book appointments out of our usual hours of service then please ask at Reception.  IT TAKES MINUTES  

 [1]  We are unable to accept applications from Parent/guardians of Foster children or cared for children

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