We monitor our non attendances more regularly now due to the numbers increasing and wastage of clinical time in these unprecedented times of heavy demand on the NHS.. 

We have put an easy system of cancelling appointments into the text confirmation and reminders so all you have to do is text back "CANCEL".  If you don't receive texts then sign up, it's an easy way of keeping track of appointments and it's actually easier to cancel that it is to book!

If you non attend consistently without cancelling via text or on our 24 hour cancellation line (0113 2009109 option 2) the you will receive up to three letters and then be deducted from our list.

Details of the numbers of non attendances and the equivalent amount of time wasted is posted in the waiting area each month.

If you text or ring to cancel we may be able to give your cancelled appointment to someone else but if you don't we cant!

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